What office managers want from a home health liaison

Physician practices see many representatives. Office managers and referral coordinators remember the ones who make their work easier.

What helps

• A clear answer on which patients you can accept and how fast.
• One phone number that is answered.
• Status updates on patients they referred, without being asked.

What does not

Unannounced visits at the busiest hour, long presentations and anything that looks like a gift. Ask how the office prefers to be contacted and follow it.

Before the first visit

Know the practice's specialties and which hospitals its physicians use. A liaison who arrives informed gets a second conversation.